Returns/FAQ'S 
Do you take returns or exchanges? TOP
There is a 30 day policy when returning items. You must return items within 30 days of ordering. Also it is suggested that you send an email in regards to your return request before shipping the item back to us.
I take time examing each item before it is placed in the mail to you. If a flaw or a spot exists on the item it will not be shipped to you and a refund will be made. This guards against people making claims that the item was flawed before they received it, when actually the item was damaged by the customer and they are trying to get a refund anyway.
An item can only be returned if there is a problem with the size. Please check the measurements carefully before you place your order. The customer will be responsible for paying for postage to return the item. Items will be accepted for refund or exchange only if it is still in the same condition as it was shipped out including all tags still attached.
What if I need to exchange a seasonal item? TOP
Seasonal items include Christmas themed, Thanksgiving themed, Easter, Valentine's, Halloween, etc. Seasonal items are not returnable after that holiday is over. If you receive it, discover it doesn't fit and need to return it before the holiday, then we need to receive it before that holiday date. Please allow yourself time to get a proper fit.
It is not possible to sell a holiday item and then get it returned just after that specific holiday, as we cannot have a chance to sell it again. Is your shopping cart or site secure? TOP Yes. Payment can be made with a credit card or through Paypal. If you've never used Paypal you can use it once as a guest. Otherwise you will need to sign up, which takes a short amount of time.
Sara Says Boutique accepts two major credit cards Visa, and Mastercard, or Paypal. Either payment method is a safe and secure method of payment which uses SSL to encrypt your personal information.
This shopping cart is powered by Mals-e Commerce.How long is the gift certificate good for? TOP They are good for 12 months from the date of purchase. They come in increments of $20, $30, $40, or $50. Is my personal information that I submit when ordering kept private? TOP
Information that you submit to Sara Says Boutique will not be sold or otherwise released to a third party. Your personal information is used to process your order and advise you of the status and shipment of your order. How will my item ship to me? TOP Only U.S. Postal Service First Class Mail or Priority Mail is used for shipping your items to you. Your items will arrive neatly packed in cellophane wrapping and placed inside a flexible plastic envelope. If you live in the southeastern U.S. it should only take two or three days to receive your order. If you need expedited shipping you can contact me for the approximate charges. If your shipping charges exceed $5 your order will most likely go Priority Mail.
How long does it take for a monogrammed item to be shipped? TOP It should not take more than a week. Usually the item is done within 1-2 days. Please specify a definite date you need it for. Do you have clothing for twins? TOP Yes, we do. Just specify the number of items you need and add them to your cart. If there aren't enough pieces in stock it will let you know. Most of the time we try to keep at least 2 of each style and size for that purpose. Do your clothes run true to size? TOP The Mom and Me, Flapdoodles, and Baby Nay brand does. The Royal Child brand runs a size smaller. Check the measurements for each style under the product description to be sure. How does someone receive their gift certificate I buy for them? TOP
If the recipient has an email address then a gift certificate can be purchased for them. When the purchase is made, an email will be sent to them with the details, and a copy will go to you. You will automatically receive a Paypal payment confirmation as well. |