Jack O Lantern Applique Add On
$12.00

Returns/FAQ'S

• Do you take returns or exchanges?
• What if I need to exchange a seasonal item?
• What is your store credit policy?
• How will my item ship to me?
• How long does it take for a monogrammed item to be shipped?
• Do you keep credit card information on file?
• Is your shopping cart or site secure?
• Is my personal information that I submit when ordering kept private?
• Do you have clothing for twins?
• Do your clothes run true to size?
• How long is the gift certificate good for?
• How does someone receive their gift certificate I buy for them?
• If I require a refund to my credit card, how long does that take?

Do you take returns or exchanges? TOP

What if I need to exchange a seasonal item? TOP

What is your store credit policy? TOP
Store credit may be issued to you if you return merchandise after the 30 day return limit period.
You must use all of the store credit with a merchandise purchase. In other words, if there is a remainder, then monetary credit will be forfeited.  Your store credit issued will be good for one year from the issue date.

How will my item ship to me? TOP
Only U.S. Postal Service First Class Mail or Priority Mail is used for shipping your items to you.  Your items will arrive neatly packed in cellophane wrapping and placed inside a flexible plastic envelope.  If you live in the southeastern U.S. it should only take two or three days to receive your order. If you need expedited shipping you can contact me for the approximate charges. If your shipping charges exceed $5 your order will most likely go Priority Mail.

How long does it take for a monogrammed item to be shipped? TOP
It should not take more than a week.  Usually the item is done within 1-2 days. Please specify a definite date you need it for.

Do you keep credit card information on file? TOP
We use a third party payment gateway.  That means that your credit card info is never shown to us.  It goes directly to the card company.  That way hackers cannot gain access to this information.

Is your shopping cart or site secure? TOP
Yes.  Payment can be made with a credit card or through Paypal. If you've never used Paypal you can use it once as a guest.  Otherwise you will need to sign up, which takes a short amount of time.

Is my personal information that I submit when ordering kept private? TOP

Do you have clothing for twins? TOP
Yes, we do.  Just specify the number of items you need and add them to your cart.  If there aren't enough pieces in stock it will let you know.  Most of the time we try to keep at least 2 of each style and size for that purpose.

Do your clothes run true to size? TOP
The Mom and Me, Flapdoodles, and Baby Nay brand does. The Royal Child brand runs a size smaller.  Check the measurements for each style under the product description to be sure. 

How long is the gift certificate good for? TOP
They are good for 12 months from the date of purchase.  They come in increments of $20, $30, $40, or $50.

How does someone receive their gift certificate I buy for them? TOP

If the recipient has an email address then a gift certificate can be purchased for them.  When the purchase is made, an email will be sent to them with the details, and a copy will go to you.  You will automatically receive a Paypal payment confirmation as well.

If I require a refund to my credit card, how long does that take? TOP
That takes 7-10 business days for it to show up on your statement or transaction history. This is after I have put it through to the time it goes back on your account.